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Client survey – new dialog-based survey format

We took great care to incorporate the feedback we received from the 2024 client satisfaction survey. It has encouraged us to make our future dialogue with you more modern, interactive and personal. And so, for the first time, we are using a new, dialogue-based survey format in which an AI-powered assistant (chatbot) will efficiently guide you through the survey.

FAQ about the dialogue-based survey tool

What is an AI-powered client survey?

The survey is conducted as a chat interview. You interact with Alex, the chatbot, who responds to your answers, asks targeted queries and assists us in the structured analysis of your feedback.

 How are your answers processed?

The survey is being conducted on our behalf by Rezendo, the Liechtenstein agency for client feedback solutions. Your answers will be processed anonymously and in accordance with the applicable data protection provisions. If necessary, you can waive your anonymity at your own discretion during the chat. The data is processed in Switzerland and Germany.

Do you have any questions?

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If you have any questions or concerns regarding the client survey, please do not hesitate to contact us.

clientexperience@vpbank.com +423 235 66 55