Questions and answers —

Client survey – new dialog-based survey format

The survey is conducted as a chat interview. You interact with Alex, the chatbot, who responds to your answers, asks targeted queries and assists us in the structured analysis of your feedback.

The survey is being conducted on our behalf by Rezendo, the Liechtenstein agency for client feedback solutions. Your answers will be processed anonymously and in accordance with the applicable data protection provisions. If necessary, you can waive your anonymity at your own discretion during the chat. The data is processed in Switzerland and Germany.

We would like to test how you find the new survey tool. At the end of the survey, we will therefore ask you some additional questions about the survey format. In addition to your assessments of VP Bank's range of services, you will also be helping us to further develop this new chat-based format. Your participation will therefore have a double effect, as your assessments of the range of services will also be used for the general customer survey.