We focus on the client-centric aspects of our daily working activities
How do you think has VP Bank BVI Ltd evolved over the past 30 years?
Through the development of a skilled and sophisticated workforce, the banks appetite for business has grown. VP Bank (BVI) Ltd has realized growth through the safe and secure message plus a focus on Private Banking (PB) and Wealth Management. Our book of business stands out due to diversity, we have evolved with the local financial industry and endeavor to target new business sectors. The front teams are hungry and standing still is not an option.
How has the corporate culture changed over the years?
There have been many challenges. Challenges that have been overcome, through trust, believe and hard work. In recent years the culture has changed for the better, much work has gone into changing the times of past and aligning VP Bank (BVI) Ltd to group standards across many pillars.
I am happy to say these changes have penetrated down through the various layers of the office and the culture is in great shape. We are lucky to have beautiful sunshine year-round, Vitamin D is abundant and now we have a workforce that breaths life into activity of each and every employee and more importantly each and every client. The mood in BVI is great!
Where possible we provide transparency on all aspect of the bank, open communication builds trust and develops deeper relationships between employer and employee.
Rossa Canavan Senior Client Advisor
How do you encourage cooperation and team spirit within the bank?
We foster learning, co-creation, and cross training. Empowering graduates and new professionals provides a solid platform to develop professionally and personally. We have an open floor model, all aspects of the bank from front, middle, back office and compliance are withing speaking distance. This openness provides a platform for swift and effective leadership, accountability and decision making. Ultimately the client always benefits. Where possible we provide transparency on all aspect of the bank, open communication builds trust and develops deeper relationships between employer and employee.
What are you doing to support diversity and inclusion within the bank?
We have many events throughout the year for staff, clients, prospects and the public. In BVI we have a vast and deep history that shares an immense culture. During our 30th anniversary event where we hosted 120 clients, prospects and prominent BVI individuals, we were honored to welcome Mr Elmore Stoutt and the BVI Heritage Dancers to our event. The performance offered our guests a glimpse into the past of the British Virgin Islands through song and dance. It was terrific! Through good corporate citizen programs we support various BVI foundations, youth and entrepreneur programs and non-profits.
How do you ensure that the bank meets the needs of its clients?
We focus on the client-centric aspects of our daily working activities. Client first. We are a growing team and optimization is overloaded across the desk but we strive to deliver a service level our clients expect.
What moments or experiences at VP Bank have stood out in your mind?
New experiences, learnings, internal and external interactions: I took an opportunity to relocate to Switzerland for 4 weeks in 2022 to work with EAM teams in Zurich. I have completed professional certificates with the bank. I have been empowered to learn and further my education. This bank is multinational, multilingual but most importantly we are multicultural. The latter is what could separate us, but it is what brings us together. It’s the people. The people are great.