Information
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Declaration on accessibility
This accessibility statement applies to the following websites, web applications and mobile applications of the VP Bank Group:
Websites and web applications:
Mobile applications:
Status of compliance with requirements
Due to the following incompatibilities or exceptions, the websites and mobile applications mentioned are partially compliant with WCAG 2.1 at conformity level AA or with the applicable European standard EN 301 549 V3.2.1 (2021-03) in accordance with Directive (EU) 2019/882 of the European Parliament and of the Council.
The incompatibilities or exceptions are listed below.
a) Incompatibility with accessibility regulations
Due to security requirements and the technical measures necessary to meet them (e.g. verification mechanisms, access restrictions, mandatory timeouts) and the use of technical terms common in the financial sector, some content or functions are not currently fully accessible.
b) Disproportionate burden
VP Bank's core digital offerings have been developed and continuously expanded over many years. Retrofitting all components to meet all accessibility requirements would only be possible at disproportionate cost. New solutions are designed to be accessible, and existing restrictions are being reduced step by step.
c) The content does not fall within the scope of the applicable legal provisions
- Third-party content from external providers is excluded from the scope of application. This applies, for example, to integrated services such as videos, maps or interactive displays. VP Bank has no influence on the functionality of these services. Barriers may occur.
- PDF files (brochures, fact sheets, forms) that were not created for web use are not consistently accessible. We provide accessible alternatives for material information upon request.
- Archived content and temporary campaigns may be exempt from the accessibility requirement. The current criteria are applied to new publications.
Creation of the accessibility statement
This statement was created on 2 December 2025.
The statement was created on the basis of a self-assessment carried out by VP Bank Ltd and an assessment carried out by a third party.
This statement was last reviewed on 2 December 2025.
Feedback, complaints and contact details
If you notice any accessibility issues on our websites or if you require information on non-accessible content, please contact us. We will be happy to provide you with the relevant information in a more accessible format.
Your feedback helps us to further improve accessibility. Please report any barriers or request alternative formats via:
VP Bank Ltd
Aeulestrasse 6
9490 Vaduz, Liechtenstein
T +423 235 66 55
E‑Mail: complaintmanagement@vpbank.com
Please specify the page concerned (URL), the problem, your device/operating system/browser and, if applicable, any assistive technology you are using. We will endeavour to provide prompt and transparent feedback.
Requirements for the digital accessibility of our services
VP Bank bases the design of its digital offerings on the Web Content Accessibility Guidelines (WCAG) 2.1.
| WCAG principles | WCAG guideline | Description |
|---|---|---|
| Perceivable | 1.1 Text Alternatives | Provide text alternatives for any non-text content so that it can be changed into other forms people need, such as large print, braille, speech, symbols or simpler language. |
| 1.2 Time-based Media | Provide alternatives for time-based media. | |
| 1.3 Adaptable | Create content that can be presented in different ways (for example simpler layout) without losing information or structure. | |
| 1.4 Distinguishable | Make it easier for users to see and hear content including separating foreground from background. | |
| Operable | 2.1 Keyboard Accessible | Make all functionality available from a keyboard. |
| 2.2 Enough Time | Provide users enough time to read and use content. | |
| 2.3 Seizures and Physical Reactions | Do not design content in a way that is known to cause seizures or physical reactions. | |
| 2.4 Navigable | Provide ways to help users navigate, find content, and determine where they are. | |
| 2.5 Input Modalities | Make it easier for users to operate functionality through various inputs beyond keyboard. | |
| Understandable | 3.1 Readable | Make text content readable and understandable. |
| 3.2 Predictable | Make web pages appear and operate in predictable ways. | |
| 3.3 Input Assistance | Help users avoid and correct mistakes. | |
| Robustheit | 4.1 Compatible | Maximize compatibility with current and future user agents, including assistive technologies. |
Get in touch
If you have any questions, suggestions or need assistance with accessibility, please do not hesitate to contact us – simply use our contact form.
Get in touch
If you have any questions, suggestions or need assistance with accessibility, please do not hesitate to contact us – simply use our contact form.