Quality

A culture of continual improvement

Outstanding companies strive for excellent results. With the EFQM management model, the VP Bank Group optimizes its own process competencies and strengthens its client relationship management.

Quality Management

For six years now, VP Bank has been selectively and systematically optimizing the structures and work processes throughout the Group as a means of continually increasing its efficiency and the quality of its operating activities.

In 2008, VP Bank integrated its "Improvement Management" into the systematics of ISO. Over the course of 2009, the Bank received the following certifications:

Quality assurance

For several years now, VP Bank has integrated client feedback management into its overall advisory process. Apart from a technological tool for that purpose, the approach involves measures for guiding the comportment of employees and enhancing the relevant processes.

A further step toward quality assurance at VP Bank takes the form of its newly established "Investment Product and Sales Controlling" organizational unit. This new team bears responsibility for independently monitoring the Bank’s investment products as well as for the implementation and quality assurance of the advisory process.

Again this past year, the Elite Report conferred its highest rating, "summa cum laude", on VP Bank. Thus for the third consecutive year, it ranks among the best asset management companies in the Germanspeaking region of Europe.

This commendation applies to the parent company in Vaduz, VP Bank (Schweiz) AG and the Bank’s asset management subsidiary in Munich.

VP Bank and Business Excellence

The VP Bank Group perceives itself as a learning organization. EFQM calls for continual improvement and fosters quality as well as quality-consciousness within the company.